ORDERS OVER $89.99 SHIP FREE ANYWHERE IN THE USA

F.A.Q

FREQUENTLY ASKED QUESTIONS

Order Status where is my order?

visit https://zonenova.myshopify.com/pages/order-status 

 

RETURNS & EXCHANGES: HOW DO I EXCHANGE A SHIRT FOR A DIFFERENT SIZE?

  • If your shirt doesn’t fit and you need to exchange for a different size, please follow these instructions. First, make sure that you have not worn or washed your item (besides trying on). Send us email to: zonenovanv@gmail.com

  • Subject: Attention SIZE EXHANGE

  • You have 30 days to exchange your item.

    Please Note: 
    -Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.
    -If you have a question about your return, contact us at zonenovanv@gmail.com We are located in Nevada which is PST. 

 

    SHIPPING

    • How much is shipping?
      • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $5 unless you order a large amount of weight.  However, we are offering free shipping on some of our products at the moment, Shipping cost will be available upon check out.
    • Do you ship internationally?
      • We do offer international shipping on many of our products. Just ask us. If our vendor offers us free shipping, we pass our savings along to you..  
    • How do I track my package?
      •  You can reach out to our customer support desk at zonenonanv@gmail.com to ask questions anytime.  
    • How long does it take for an order to arrive?
      • This depends on the product ordered.  Most of our t-shirts and apparel products are printed on demand.  It typically takes only a few days to get your shirt printed and shipped out.  Extremely popular designs can cause a 1-2 week delay in printing.  Once shipped, it only takes your order will arrive within a few days.  We currently have print shops in Georgia and California.  We get our jewelry from trusted artisans around the globe so some jewelry items can take 2-3 weeks to arrive at your door.  
      • You’ll receive an email & tracking number when your order has shipped. If you're still not sure, just email us.  We're happy to help.
      • If it is a print or other object, please allow for 10-20 days.
    • I ordered 2+ items, but only received one... where's my order?
      • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once they are on the way.